We shall, very closely with you, work on alternative scenarios that ultimately will be turned into business plans reflecting the essential bottom line analyses. We shall not omit any fine detail and most of all we will concentrate on strategic options that seem viable from the capabilities of the operative management as well. We will walk with you through detailed external analyses of the industry and the market environment followed by an Organizational Capability Map (OCM) that will discuss the capabilities of your own organization. If justified, elements of the Game Theory will be used to validate Your line of attack or defense and finally the optimal scenario will be developed into a business plan.

We offer complex solutions for the following topics related to outsourcing: activity analysis and assessment, setting up outsourcing scenarios, concept creation, developing implementation strategy and plan, supporting implementation.

Within the implementation tasks we are competent in: evolving contract system, preparation of contracts, developing SLA/OLA system, developing all parts of monitoring system, if needed performing tender and competitive bidding, preparation for trade union consultations and leading the process, preparation for the outsourcing transition.

Our consultants have wide experience in planning and implementing successful outsourcing projects.

It is a strange fact that in most cases your own people see and know exactly where the potential for bottom line improvement lies! Why cannot then it be exploited?

Inter company disagreement, power struggle, sympathies and the opposite will in many cases prevent a unified approach that would be needed to correct underlying processes and hierarchies. Also cost cutting requires stepping into cross management level interests, beliefs, hence can be quite uncomfortable for the individuals involved.

CCG consultants will help you to structure your problems, based on a thorough analysis, and if needed will provide you with a management capability map (MCM) supplying you with essential information and feedback on Your most “perishable asset” during the process.

In most cases we will perform a quick cost driver analysis on the bases of which we shall proceed on to a detailed activity analyses (if justified). At project closing you shall have a clear and concise Cost Reduction Potential Map (CRPM) with values, dates and responsible personnel within your organization.

During the BPR project consultants of CCG will rethink business processes from the basics (zero) taking into account the needs of an inner or outer client. We bring basic changes to the life of the company with the process based approach, of which the main goal is to satisfy consumer needs on a higher level.

Business Process Reengineering includes the elimination of the parallel processes following each other, the minimization of downtime, filtering out the substeps adding absolutely none or just minimal value in the company operation. As a result, the reduction of floating time and operating costs become possible.

This means the integration of such provisions that are feasible on the short and middle run, yet starting a long-term change in the attitude and behavior of your colleagues.

We at CCG believe that the ultimate strategic resources (and the ultimate resources of a viable strategy) are the management. So let it be the owners, shareholders, investors, stakeholders, their aim should be to maximize management potential, mobilized for value creation. Through our unique methodology built on interviews and evaluations we shall verify and dispute whether your management would do that, or just the opposite.

Nowadays it’s evident that the interest of the owners and managers of the company differ from each other. Moreover, this may easily remain hidden, as sometimes even managers do not see clearly that they don’t safeguard primarily the interest of the owners.

A well mature and thorough motivation system offers efficient solution on this problem. Through establishing direct connection between managerial compensation and owners’ interests it becomes reality that the goals set by the owners and strategy of the company are reflected in each and every decision of the managers, and are not faded by arguments serving other interests. During the development of the motivation system our consultants work out the highly motivating, measurable indices according to the strategy of the company together with the professionals of the client. We also help to establish the recognition of the indices by the managers of the company.

Our consultants have devised and implemented motivation systems in numerous projects. As a result of the projects the bottom line demonstrably improved by each company, which will surely be the case by your company as well.

Companies exceed their organizational frames from time to time. The previously developed organizational structure becomes outworn, is not adequate to the new strategy of the company any more and cannot serve the efficient operation of the company properly. An ideal solution for this problem is strategic organization development. During the project we provide you with feasible options on the new organizational structure of the company after having analyzed the previous one. Out of these options we help you to choose the most suitable and applicable one for your company. Following this we determine the changed human resources needs of the organization and the main tasks and scope of authority by positions.

Customer relationship management provides a complex solution on the dynamic changes of the market and the competition environment. Our consultants offer an extensive and flexible solution to establish a corporate approach considering customers as value.

During a typical CRM project we prepare the CRM vision and concept in close co-operation with our clients, then we go on with getting familiar with markets and customers followed by the creation of accentuated offers, and finally the acquisition and retention of profitable customers.

For the maximal efficiency of the customer relationship system, we suppose the appearance of CRM capability in the corporate strategy, technology and processes, as well as in the organization and corporate culture.